Why do I have two log-ins?

  • Updated

Right now, you will need to create two separate log-ins for the Customer Portal and the Help Centre. This is so we can ensure your private information is secure.

Logging into the Customer Portal allows you to monitor your consumption, billing history and make changes to your account.

Logging into the Help Centre allows you to view and track your queries with us. You do not need an account to submit a ticket, or to reply to Customer Care (as this can be done directly through the email alerts), but you would need an account to view your historical tickets on the Help Centre website.

We hope to merge these log ins in the near future so that your experience is smoother, and we thank you for your patience whilst we continue to develop our services.

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