The Customer Portal gives you access to your account anytime, all in one place.
Once registered, you can:
- View and download you bills and letters
- Make payments
- Track your energy and water usage
- Submit meter readings
- Update your account details
- Let us know if you’re moving
- Check your account balance and payment history
To register, you’ll just need your PayPoint number and PIN, which can be found in the bottom right-hand corner of your bill.
Once you have these details, head to the Residents Hub and follow the registration steps to create your account.
How to register
- Visit dataenergy.co.uk/residents or click here.
- Click the Customer Portal tab.
- Select Everything Else, then Register Now.
- Enter your email and create a password. We’ll send a confirmation email (check your spam folder if you don’t see it).
- Follow the link in the confirmation email.
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Enter your PayPoint number and PIN – both are shown in the Customer Portal section of your latest bill.
For landlords and letting agents
- You can link multiple properties by adding the PayPoint and PIN for each account.
- Once logged in, select ‘Link New Account from the menu on the left, under Manage your Account.
- If you need to link more than 10 properties, or if you need help, send us a list of the apartments and proof of management, and we can set this up for you. Submit a ticket to get started.
Please note
- Landlords cannot see a tenants consumption data due to GDPR rules.
- Final bills do not include PayPoint or PIN details – once a tenancy or lease ends, the outgoing resident’s access to the Customer Portal automatically closes.