How do I create a Customer Portal account?

  • Updated

You can access and download your consumption data, make payments, submit meter readings and notify us of any changes to your account via our Customer Portal platform. To create an account, please click here and follow the steps provided below.


1. Select Everything Else, then Register Now.

2. Insert your email and password of preference. An automatic email will be sent to confirm the email registration. If the email does not come through to your inbox, please check the spam/junk folder.

3. Follow the email instructions and insert the PayPoint and Pin numbers provided under the Customer Portal section, on the bottom right-hand corner of your most recent bill. The section of the invoice with the Customer Portal information will look like the example below:

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If you are a Landlord or Letting Agent, managing multiple properties, you can link several accounts by using the respective PayPoint and Pin numbers, allowing you to access multiple accounts with ease.

Should you wish to link several accounts, please provide us with a list of apartments you manage, and we can set up the Customer Portal account on your behalf.

Please note that consumption data recorded while a tenancy is in place, will not be visible on the Landlord's Customer Portal account due to General Data Protection Regulations. Final bills issued do not provide Customer Portal PayPoint and Pin numbers. Once a tenancy/lease comes to an end and a final bill is issued to the Sub-tenant/Leaseholder, their details are removed from the account and access is revoked to the Customer Portal.

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