Welcome to Help Centre!
Data Energy is your metering and billing agent for the communal utility network. We’re here to help with billing and metering queries, though we’re unable to assist with onsite equipment issues or maintenance. Find out more about us within "Who are Data Energy?" article.
Search
Popular articles
-
Who are Data Energy?
If you have recently received a bill from us, you may be wondering who we are and what we do. Rea...
-
Who is the Heat Supplier?
As the heat is being generated onsite, the Heat Supplier would generally be the Freeholder or Bui...
-
Who manages the heat network?
The Heat Supplier is responsible for managing the heat network. However, in most cases, the Heat ...
-
How do I create a Customer Portal account?
You can access and download your consumption data, make payments, submit meter readings and notif...
-
How has my tariff been calculated?
Data Energy do not decide the cost of your tariff; however, we may be involved in the process of ...
-
How does the billing process work?
As your Billing Agent, we are responsible for the management and collection of charges. If an apa...