Current Regulations:
- Heat networks are currently governed [SF1] by the Heat Network (Metering and Billing) Regulations 2014, amended in 2020.
- These regulations place obligations on the Heat Supplier and are designed to promote accurate metering and billing.
- The regulations are enforced by the Office for Product Safety and Standards (OPSS).
- You can read the full regulations here: Heat Network (Metering and Billing) Regulations 2014.
New regulations are coming
The Government has appointed Ofgem as the new regulator for heat networks in Great Britain.
Ofgem are introducing new rules which are designed to give heat network customers stronger protections, similar to those already available to gas and electricity consumers.
The new rules are being introduced in stages and will be fully in place from January 2027.
What this means for you
Clearer information about your bills and charges.
Higher standards for customer service and complaints handling.
Greater oversight of heat network providers.
Stronger protections for heat network customers, similar to those available for gas and electricity consumers.
These changes are being introduced gradually and won't affect your heating or hot water service.
Your heat network is already subject to certain regulations, including the Heat Network (Metering and Billing) Regulations, and the new framework will build on these protections.