There are many ways you can pay your bills...
Direct Debit - To set up or change the Direct Debit details on your account, please complete the Direct Debit mandate online at dataenergy.co.uk/directdebit.
Please note that this option will not charge a specific amount each month, instead, payments will be taken on or around your invoice due date and will differ based on the total outstanding balance on the account. If you wish to pay a specific amount into your account to build up a credit over time, you can set up a standing order through your mobile banking app or by visiting your local branch. However, if the standing order payments were insufficient to cover your next invoice, further payment might be required to clear the account balance.
To cancel the Direct Debit instruction, please visit your bank's local branch or cancel through your mobile banking app. Data Energy cannot cancel the Direct Debit on your behalf. Please note, Direct Debit is not available for pre-payment customers.
Bank Transfer - Details to make a bank transfer can be found on the second page of your bill. Please use your unique account number as a payment reference.
Customer Portal – You can register for our Customer Portal by visiting the Residents Hub. To register, please use your unique PayPoint and PIN number, which can be found in the bottom right-hand corner of your bill. Any payments made through your Customer Portal account will be visible in the ‘Recent Transactions’ section. Please note that payments made via different methods will not show under this section but can be viewed by selecting the ‘My Transactions’ page. Payment restrictions apply to any payments made over £500 and you might be required to make separate payments to cover your invoice in full.
In Store – You can pay at any store facilitating PayPoint by scanning the barcode in the bottom right-hand corner of your bill. Payment restrictions may apply to invoices over £100 and you might be required to make separate payments to cover your invoice in full.
Pay Online - Simply scan the QR code on your bill to make a payment online. Payment restrictions apply to any payments made over £500 and you might be required to make separate payments to cover your invoice in full.
By Card - Please contact us on 01279 810 119 to make a payment over the phone. Payment restrictions apply to any payments made over £500 and you might be required to make separate payments to cover your invoice in full.
Please note that we do not accept American Express for any payments made.