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Billing queries
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How does the billing process work?
As your Metering and Billing agent, Data Energy is responsible for managing your energy bi...
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How can I pay my bill?
There are many ways you can pay your bill. Just choose the one that works best for you.If ...
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Why is my account in credit?
If your account is in credit, it means you’ve paid more than the amount currently due on y...
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What is my bill for?
Your bill may include the heating, hot water and water services supplied to your home. The...
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Your bill explained
If we have your email address, we'll send your bill by email. If not, we'll post a paper c...
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What will happen if I don’t pay my bill?
If we don't receive payment by the due date on your bill, we'll send you a reminder.We'll ...
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Why am I being billed by Data Energy?
Data Energy isn't your energy supplier. We’ve been appointed by your Building Owner or Man...
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Why have I received a new bill for a period I've already been billed for?
There are several reasons why we might have rebilled your account for a specific period, i...
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Bill Support
If you're worried about paying your bill, please get in touch as soon as possible. The soo...
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Where is my bill?
If you haven’t received a bill for a while, there are a few common reasons why billing may...
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How is my bill sent?
We use paperless billing as our standard option to help reduce paper waste and make things...
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Why is my bill so expensive?
We know a higher bill can come as a surprise. Here are some of the most common reasons why...
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Why have I been billed for an extended period of time?
Welcome to Data Energy! If you’ve just received your first bill, welcome – your account i...
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Can I set up a payment plan?
We understand that sometimes things don’t go as planned financially, and we want to reassu...
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I can't afford to pay my bill or top up - what should I do?
We understand that sometimes things don’t go as planned financially, and we want to reassu...
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What is a Catch Up Bill?
If we're unable to receive readings from your meter for a period of time, we may need to e...
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Why is there still an outstanding balance on my account after I've made a payment?
If you’ve made a payment but your account still shows an outstanding balance, it’s usually...
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How can I request a statement and copy invoices for an outstanding balance?
If you've received a reminder about an outstanding balance and need a statement or copy in...
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Can you confirm if there are any outstanding balances for tenant who has moved out?
If a tenant has moved out, you'll first need to submit a Change of Tenancy Form. You can f...