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Billing queries
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How does the billing process work?
As your Billing Agent, we are responsible for the management and collection of charges. If...
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How can I pay my bill?
There are many ways you can pay your bills... Direct Debit - To set up or change the Dir...
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How frequently will I be billed?
In most instances, we are instructed to bill quarterly (every three months), however, this...
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What is my bill for?
We raise and issue bills for the energy and hot/cold water (if applicable) used within you...
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Your bill explained
If we have your email address on record, your first bill will be sent by email. If not, we...
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What will happen if I don’t pay my bill?
If a bill is not paid within the payment term provided, we will issue several payment remi...
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Why are you charging me when you aren’t my Energy Supplier?
We are not an Energy Supplier. We are a Metering and Billing Agent, solely instructed by y...
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My meter is in ‘quarantine’, and I have not been billed for a significant amount of time – why is this?
There are several reasons why your meter might have been placed into ‘quarantine’, meaning...
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I received a new invoice for a period I have already been billed for – why is this?
There are several reasons why we might have rebilled your account for a specific period, i...
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Bill Support
If you are struggling to pay your energy bills, there are resources available to you. Read...
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Where is my bill?
If you have not received an invoice from us for a significant amount of time, you may be w...
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How is my bill sent?
Our default billing method is paperless to help make the planet a little greener! You can ...
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Why is my bill so expensive?
You may be wondering how the charges on a recent bill have been calculated. There are seve...
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I’m new to Data Energy and have been billed for an extended period - why is this?
Welcome to Data Energy! As you have received your first invoice(s) for your energy, it mea...