Why are you charging me when you aren’t my Energy Supplier?

  • Updated

We are not an Energy Supplier. We are a Metering and Billing Agent, solely instructed by your Building Owner/Managing Agent, to issue bills and collect payments for the energy you use via the District Supply Scheme.

The utilities we bill you for would depend on what is supplied by your District Supply Scheme. You can find out which utilities we charge you for by checking the ‘Bill Breakdown’ section on one of the invoices we have sent you.

We know this may be confusing if you are new to District Supply Schemes. You can find out more on what our role is, and how it differs from other parties, by visiting our Stakeholders and their responsibilities article.

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