Data Energy is responsible for collecting meter readings and producing your bills. We do not maintain or repair the meters installed in your building.
If you think your meter isn't working properly, here's who to contact:
- Leaseholders - contact your Managing Agent.
- Private tenants - contact your landlord or letting agency.
- Social tenants - contact your Housing Association.
If your meter appears to be faulty, is recording unusual readings, or you have no heating or hot water, please let them know as soon as possible.
How Data Energy can help
Although we are not responsible for maintaining the equipment, our Technical Team can investigate issues relating to metering and data collection.
If we identify a fault that requires a repair or replacement part, the Building Owner or Managing Agent will need to authorise any further work before we can return to carry out the repair.
Arranging a meter inspection
At some developments, we may be able to arrange a meter inspection directly with you.
Please note:
- There is a charge for this visit, which must be paid in advance.
- Our technician can only investigate metering and data collection equipment.
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If the fault is with another part of your heating system, such as the Heat Interface Unit (HIU), we will not be able to diagnose or repair it.
Who is responsible for meter maintenance?
Responsibility for maintaining meters and the data collection network varies between developments.
For more information, please see our Who’s responsible for what in my building? article.