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Meter Readings and Consumption
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Why does my bill not reflect the reading I provided?
If you have submitted a meter reading to us and this has not been reflected on your bill, ...
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What is bypass consumption?
It is often assumed that your bill only relates to space heating. However, the heat you us...
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What does it mean if my meter is in quarantine?
You may have received correspondence from us that mentioned your meter was placed into 'qu...
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How can I check my energy consumption or meter readings?
You can view all the meter readings we have on record for your property by logging into yo...
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How do you collect meter readings?
Typically, Data Energy utilises a data collection system to remotely gather meter readings...
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Who is responsible for maintaining my meter?
It is usually the Freeholder / Building Owner’s responsibility to maintain your meter, how...
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Where is my meter located?
Typically, your meter is situated in your apartment, often housed within your utility cupb...
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How do I submit a meter reading?
In most cases, Actual meter readings are collected remotely from the meter(s) installed wi...
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What should I do if my meter is faulty?
As Metering and Billing Agents, Data Energy is not responsible for the maintenance and rep...
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I haven’t used my heating - why am I still being charged for consumption?
It is often assumed that the majority of a bill relates to space heating, rather than wate...
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I’ve consumed energy but my bill shows zero consumption – why is this?
This might suggest that there’s a fault with your meter or the data collection network. If...
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My consumption is higher than expected - why is this?
If your bill is based on Actual meter readings, it has been generated using data received ...
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Why have Estimated readings been used?
When we cannot obtain 'Actual meter readings' to be used for billing, we will use 'Estimat...