If you've been using heating or hot water, but your bill shows no consumption, there may be a problem with your meter or the system used to collect meter readings.
There's no need to worry - we'll explain what to do next below.
Who should I contact?
Please contact the organisation responsible for your property in the first instance:
- Leaseholders - contact your Managing Agent.
- Private tenants - contact your landlord or letting agency.
- Social tenants - contact your Housing Association.
They can help arrange any investigation that may be needed.
How Data Energy can help
Data Energy does not own or maintain the metering equipment installed at your development.
However, if requested by the Building Owner or Managing Agent, our Technical Team can investigate faults relating to meter readings and data collection.
If repairs or replacement parts are needed, the Building Owner or Managing Agent would need to authorise any further work before we can return to complete the repair.
Can I arrange an inspection directly?
At some developments, we may be able to arrange a meter inspection directly with you.
Please note:
- There is a charge for this service, payable in advance.
- Our technician can only investigate metering and data collection equipment.
- If the issue relates to another part of your heating system, such as the Heat Interface Unit (HIU), we will not be able to diagnose or repair it.
Why is it important to report this?
If your meter readings are not being collected correctly, some of your energy usage may not be appearing on your bills.
Once the issue is resolved, any missing consumption may need to be added to your account. Where complete meter readings are unavailable, this usage may need to be estimated.
This could result in a catch-up bill being issued for energy that has already been used but not previously charged.
For more information, please see our What is a Catch-up Bill? article.