As your Metering and Billing agent, Data Energy is responsible for managing your energy bills and collecting payments for your building’s communal energy system.
Setting up an account
When an apartment is sold or ownership is transferred, the Managing Agent, Developer, or new owner should let us know the new account holder’s name and the completion date.
Once we receive this information, we will:
- Set up the account in the correct name
- Issue a Welcome Pack
- Send the first bill
Your Welcome Pack explains:
- How the communal energy system works
- How to pay your bill
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How to access the Customer Portal
What’s included in your bill
Each bill clearly shows:
- The amount of energy used, measured in kilowatt hours (kWh), and the number of cubic meters (m³) used if we bill for hot or cold water.
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A full cost breakdown, including:
- Unit rate
- Standing charge
- Administration fee
We offer several payment options. Instructions are included on the back of every bill, along with our contact details if you need any clarification. To learn more about your tariff, check out our article How has my tariff been calculated?
How payments are handled
Payments are usually made into a site-specific client bank account that we administer.
Each month:
- Payments are passed to the Managing Agent
- A financial report for the period is provided
These funds are typically used to cover the running costs of the communal system, including the main energy supply.
If you’re sub-letting your property
If you sub-let your apartment, we can add your sub-tenant to the account as the Occupier.
This means:
- The Occupier receives bills for the period they live in the property
- The Leaseholder remains responsible for the account unless otherwise agreed
You can find step-by-step guidance in our article: I would like to add a tenant to my account – what should I do?
Please note
This process applies to our Standard Metering and Billing Package. Some developments may have different arrangements for data collection or payment administration.
Need help?
If you're experiencing issues with your account balance or billing, please provide details of the invoices you've paid and the periods they cover. We will investigate and correct any discrepancies. For account changes, we will review the situation and provide an update as soon as possible.
Our Customer Care team is here for you every step of the way. You can call us on Monday to Friday from 9am-4pm on 01279 810 119. You can also speak to us on Live Chat or submit a ticket.