Welcome to Data Energy!
If you’ve received your first bill, that’s a good sign. It means your account has now been fully set up and we’ll be managing the billing for your home going forward.
Why does my first bill look different?
Your first bill will usually cover a longer period than normal. You can check the exact dates in the billing period shown on your invoice.
This happens because taking over billing for a building involves a set-up phase. During this time, we work closely with your Building Owner or Managing Agent to:
- Receive all the required account and property details
- Set up accurate metering data collection
- Make sure billing is correct from the start
Once this is complete, your bills will move to a regular billing cycle. Your specific billing frequency is confirmed in the cover letter included in your Welcome Pack.
What’s included in my Welcome Pack?
Your Welcome Pack includes:
- Who we are and our responsibilities as your billing agent
- Your responsibilities as the resident
- A guide to your online account
- A leaflet explaining how your energy system works and the benefits it provides
- A guide to understanding your bill
- Payment options
- Contact options
-
Energy saving tips and further support options
Managing your account
We want managing your account to be as simple as possible. Our Customer Portal allows you to:
- Make payments
- Track your energy use
- View and download your bills
- Submit your meter readings (where applicable)
- Let us know about changes in occupancy
You can find out how to set up your account in How do I create a Customer Portal account?
Need more help?
If you have any questions about your billing or invoices, you may find the answer in our Billing Queries FAQs.
If you can’t find the answer you’re looking for, we’re here to help.
You can:
- Submit a support ticket through our Help Centre
- Speak with us on Live Chat
- Call us on 01279 810 119
Our Customer Care team is available Monday to Friday, 9am-4pm.