Our Customer Care team is here Monday to Friday to help you with your queries. There are many ways to contact us...
Have a query? Submit a ticket through our Help Centre
This is the best way to contact us. Simply open a ticket with details about your query. Once raised, your ticket will be picked up by a member of our team and responded to accordingly. You can track the status of your ticket at any time by logging into the Help Centre. You can submit a new ticket here.
Manage your billing online through our Customer Portal
Our Customer Portal allows you to effectively manage your utility billing from home. Here you can make payments, manage your energy use, provide meter readings, and report occupancy changes. If you haven’t already, please create an account by following the instructions detailed on your bill. Your login details can be found on the bottom-right corner, under the Customer Portal section.
You can log in or register here.
Moving home? Report a Change of Occupancy
To report occupancy changes relating to the property, please complete a Change of Tenancy/Change of Leaseholder form using the links below:
Once you have submitted a form, we’ll aim to process the changes within 30 days. Once complete, you will receive an automated email to confirm the changes on the billing profile. In some instances we might need to contact you for additional information or to provide an update on your request.
Please note, we cannot take details of occupancy changes by phone/email.
Submit a meter reading
To provide a meter reading, please complete our Meter Submission Online Form. Once complete, you will receive an automated email to confirm the changes on the billing profile. In some instances we might need to contact you for additional information.
Need to speak to us?
Call our team on 01279 810 119. Our Customer Care team are available Monday - Friday, from 9am – 4pm. Please note, waiting times may be longer than usual if we are experiencing high call volumes.
Our Residents Hub displays all the above options and resources in one place.