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General
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What is the Help Centre?
Welcome to the Help Centre! The Help Centre is our new online feature, where customers can...
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What was the EBDS Energy Bills Discount Scheme?
The EBDS was a scheme introduced by the government, offering support to heat suppliers and...
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My bill says I'm on a District Supply Scheme - what does this mean?
A District Supply Scheme encompasses a communal system or multiple systems that provide ut...
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Why are you referring me to my Heat Supplier or Managing Agent?
Sometimes, we need to refer you to your Heat Supplier or Managing Agent, because we are no...
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Who should I contact if I have an issue with the heating equipment in my apartment?
If you own the property, it is likely that the thermostat, radiators, taps, underfloor hea...
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Data Energy no longer bill my development - what happens to my account?
If metering and billing responsibilities have been transferred to another provider, your a...
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Can I switch supplier?
Since you're part of a District Supply Scheme, your Building Owner or Freeholder automatic...
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How can I save energy?
There are many ways you can make your energy go further and save money. We’re always keen ...
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I am a vulnerable resident/there are vulnerable residents living at my property. What should I do?
If you are a private / social tenant, and you or someone living with you at the property a...
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None of these questions answer my query - get in touch
Our Customer Care team is here Monday to Friday to help you with your queries. There are m...
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How do I make a complaint?
We’re Here to Help! At Data Energy, we aim to resolve every query to the best of our abili...
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Privacy Policy and storing information
Our Privacy Policy can be found here: dataenergy.co.uk/privacy-policy/ The IP address is t...
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GDPR - Your personal data protection
Data Energy collects, holds, and processes a range of personal data and non-personal data....