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General
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Should I leave my heating on all the time?
No. If your home is connected to a heat network, you don't need to leave your heating on a...
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Your energy glossary
We know energy and heating terms can sometimes feel confusing, especially when you’re read...
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My bill says I'm on a District Supply Scheme - what does this mean?
A district supply scheme is a shared utility system that supplies services to homes within...
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Why are you referring me to my Heat Supplier or Managing Agent?
We know it can be frustrating to be referred to another organisation when you need help.So...
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Who should I contact if I have an issue with the heating equipment in my home?
The right person to contact depends on the type of equipment and whether you own or rent y...
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Data Energy no longer bill my development - what happens to my account?
If another company has taken over metering and billing services for your development, your...
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Can I switch to a different supplier?
If your home is part of a district supply scheme, you usually won’t be able to switch to a...
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How can I save energy?
There are plenty of simple ways to reduce your energy use and keep costs down. Small chang...
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I need additional support - what should I do?
If you or someone living on your home is vulnerable and needs extra support, it’s importan...
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How do I make a complaint?
We're sorry you're unhappy with the service you've received.We take all complaints serious...
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How do you use my personal information?
We take your privacy seriously and are committed to protecting your personal information.W...