My meter is in ‘quarantine’, and I have not been billed for a significant amount of time – why is this?

  • Updated

There are several reasons why your meter might have been placed into ‘quarantine’, meaning that billing is on hold as we are unable to generate invoices on your account. These reasons include but are not limited to:

  • lack of Actual metering data
  • incorrect or contradicting data being recorded
  • faulty meters or lack of accurate Meter Serial Number (MSN) being assigned to the account.

Quarantined meters are regularly reported to the Building Owner/Managing Agent and we aim to resolve these issues as soon as possible. However, if you have not received an invoice for a significant amount of time and you suspect there might be further issues preventing us from billing your account, please contact us at your earliest convenience and provide an up-to-date picture of your meter. This might help us with the investigation and ensure that billing resumes as soon as possible.

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