Your bill explained

  • Updated

If we have your email address on record, your first bill will be sent by email. If not, we will send you a paper copy in the post.

Here is an example of what your bill will look like if you are the Leaseholder (legal owner) of the property. You’ll find more details on payment options and account balance information on the reverse of the bill.

If you are a Sub-tenant, who is currently renting the property, the account balance section may not be visible on your bill.


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Please note that whilst bills will display VAT, they are not VAT invoices. This is because we are not charging our own costs but instead recharging for the client’s (Building Owner’s) costs. Should you require a VAT invoice, please speak to your Managing Agent.

You can learn more about how your charges are broken down by visiting our How has my tariff been calculated? article.

To switch to paperless billing, visit How do I switch to paperless billing?

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