Welcome to Data Energy!
If you’ve just moved into a property with a pay-as-you-go (PAYG) meter, there are a couple of simple steps to get everything set up correctly.
Step 1: Let us know you’ve moved in
Please complete our Change of Tenancy (COT) form as soon as possible. This allows us to:
- Register your details correctly
- Set up your account
- Send you your Welcome Pack
Your Welcome Pack includes:
- Who we are and our responsibilities as your billing agent
- Your responsibilities as the resident
- A leaflet explaining how your energy system works and the benefits it provides
- Payment options
- Contact options
- Energy saving tips and further support options
Step 2: Check your account balance
In some cases, a PAYG account may show a negative balance when you move in. This can sometimes result in the supply being disconnected.
If this happens, don’t worry. To make sure you only pay for the energy you’ve used:
- Call us on 01279 810 119, or
- Submit a support ticket or Live Chat request
We’ll investigate and reset the account balance where appropriate.
Looking for more PAYG information?
You can find helpful guidance and answers to common questions in our Pay-as-you-go Customers FAQ category.