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Pay-as-you-go (PAYG) customers
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How do I top up?
There are several ways to make a payment and top up your PAYG meter. How you can top up de...
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Why am I on Pay-as-you-go (PAYG)?
Pre-payment or pay-as-you-go (PAYG) meters are an effective way to manage budgets and moni...
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How does PAYG work?
Pre-payment or pay-as-you-go (PAYG) meters work similarly to a pay-as-you-go phone: in ord...
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Can I switch to credit billing?
You may be wondering why your property has a PAYG meter and whether you can receive invoic...
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My top up hasn't gone through to my meter - what do I do?
If you have recently made a top-up payment and the balance has not updated on your meter, ...
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What do I do if I've lost my top-up card?
If you have lost your top up card, please do not worry as you can still make payments usin...
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I'm moving out and have money on my PAYG unit - how do I get a refund?
You can simply request a refund if you’ve got a positive balance left on your account, by ...
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I don't have an in-home display - how do I monitor my consumption?
If you haven’t got an in-home display, there is most likely an IKnoWatt (IKW3) hub install...