We use paperless billing as our standard option to help reduce paper waste and make things a little greener.
If we have your email address, your bills will be sent directly to your inbox. If we don’t have your email details yet, we’ll send your bill by post instead.
You can choose whether you’d prefer paperless or postal bills at any time through your Customer Portal account.
- Log into your Customer Portal account or register using the details on your bill.
- Go to Paperless Billing
- Select your development
- Head to Account Actions → Further Help → Paperless Billing
- Opt in or out whenever you like.
Need to set up your Customer Portal account? Click here for a step-by-step guide.
Why go paperless?
- Bills arrive instantly into your inbox
- No postal delays or lost letters
- Better for the environment
If you need help adding your email to your account, just contact Customer Care.
You can call us on Monday to Friday from 9am-4pm on 01279 810 119. You can also speak to us on Live Chat or submit a ticket.