How do I switch to paperless billing?

  • Updated

Switching to paperless billing is a great way to reduce your environmental impact, plus its more convenient; removing the risk of bills being delayed in the post and allowing you to view your bills on the go.

If we have your contact details, you will automatically be set to paperless billing and will receive your invoices by email. If we don’t have an email address for you, we will send your bills in the post.

To switch to paperless billing, you’ll need to log into your Customer Portal account.

Select your development, and scroll down to view Account Actions, Further Help and Paperless Billing. Here, you can click to opt into paperless billing. You can opt out at any time. You can also contact our Customer Care team and provide us with your email address, which will be added to your account in due course.

If you do not wish to switch to paperless billing, you may be charged a postal billing fee, reflected as a new line-item on the invoices you receive.

If you don’t yet have a Customer Portal account and need help setting one up, please click here.

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