Managing your account

How do I switch to paperless billing?
We use paperless billing as our standard option to help reduce paper waste and make things...
How can I change my account name?
Managing Your AccountIf you're the Leaseholder, your name will usually remain on the accou...
I would like to add a tenant to my account - what should I do?
If tenants have recently moved in or out of your property, just let us know by filling out...
How do I set up a direct debit?
A Direct Debit is a simple and worry-free way to pay your energy bills. It ensures your bi...
How can I cancel my Direct Debit?
To cancel your Direct Debit, please use your banking app or contact your bank directly. Un...
How can I change my Direct Debit details?
If you’d like to change your bank details, please cancel your existing Direct Debit with y...
How do I track a ticket?
Need help? The quickest way to contact us is by submitting a ticket.Once you've submitted ...
How do I change the email address on my account?
You can update the email address linked to your account through the Customer Portal or by ...
Account update confirmation: What happens after I submit my request?
To help us process your request as quickly as possible, please make sure the information y...

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