How do I track a ticket?

  • Updated

When you submit a support ticket, you’ll receive an email confirming we’ve received it and alerting you when you have a new reply. You can also track your ticket by creating a Help Centre account.

Click ‘log in’ in the top right corner of the Help Centre.

If you’ve already submitted a ticket, choose ‘Get Password’ and enter the same email address that you used to submit the ticket.

You’ll receive an email inviting you to create a new password. Once created, you’ll be logged into the Help Centre.

Now, when you click your name in the top right corner of the Help Centre, you’ll see a drop-down with different options. You can view and track your tickets by choosing ‘Requests’.

On the My Requests page, you can see a history of all the tickets you’ve submitted. Click your ticket to view replies from our Customer Care team or upload more information for us to see.

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