How do I register an online account?

  • Updated

You can access and download your consumption data, make payments, submit meter readings and notify us of any changes to your account via our Customer Portal platform.

All you need to set up an online Customer Portal account is your unique PayPoint and Pin number. You can find this information in the bottom right-hand corner of your most recent bill.

To create an account, please click here and follow the steps provided below.

1. Select Everything Else, then Register Now.

2. Insert your email and password of preference. An automatic email will be sent to confirm the email registration. If the email does not come through to your inbox, please check your spam/junk folder.

3. Follow the email instructions and insert the PayPoint and Pin numbers provided under the Customer Portal section, on the bottom right-hand corner of your most recent bill. The section of the invoice with the Customer Portal information will look like the example below:

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