I'm new to Data Energy and have been billed for an extended period - why is this?

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Welcome to Data Energy!

As you have received your first invoice(s) for your energy, it means your account has been fully set up at our end and we will be billing your property going forward.

Your first bill will usually be for a longer period - you can check the billing period on your invoice. This is due to the extended process of taking over the billing, where we work closely with your Building Owner/Managing Agent to obtain all relevant information, as well as setting up processes for retrieving Actual metering data to ensure accurate billing of the supply. Going forward, bills will be issued more frequently - your developmentā€™s billing frequency is stated within the cover letter as part of our Welcome Pack.

Our Welcome Pack includes a leaflet which provides further information on how your system operates and its benefits.

We want your experience with us to be positive, enabling you to manage your account with ease. Our Customer Portal allows you to make payments, manage your energy use, provide meter readings, and report occupancy changes. You can find out more about how to create a Customer Portal account here.

For more Billing Queries articles, visit our FAQ category, here.

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