Welcome to Data Energy! If you’ve just received your first bill, welcome – your account is now set up and ready to go.
Your first bill may cover a longer period than you were expecting. This is completely normal and usually happens whilst we working with your Building Owner or Managing Agent to gather the information needed to set up your account correctly and make sure we’re receiving accurate meter readings.
Taking this extra time helps us make sure your billing is accurate from the start, and you’re only paying for the energy you’ve actually used.
After your first bill, your future bills will arrive more regularly. This billing frequency for your development is shown in the cover letter included in your Welcome Pack. Your pack also includes a guide to how your system works and the benefits of your communal network.
Make the most of your Customer Portal account
The Customer Portal makes it easy to manage your account online. You can:
- Make payments
- View your bills and account balance
- Track your energy usage
- Submit meter readings
- Let us know if you’re moving
If you haven’t registered yet, you can find a step-by-step guide here.
Need help?
If you have any questions about your first bill or account, you can contact our Customer Care team and we’ll be happy to look into it for you.
You can call us on Monday to Friday from 9am-4pm on 01279 810 119. You can also speak to us on Live Chat or submit a ticket.