Pre-existing Properties
If you have recently purchased a pre-existing property and have completed a COL form (Change of Leaseholder form), you will receive your first bill during the next billing cycle. Your first bill will cover the period from your completion date. In most instances, we are instructed to bill quarterly (every 3 months), however this varies depending on our agreement with the Managing Agent for your development.
You should have already received a Welcome Pack, which will provide more information on your billing frequency. If you completed our COL form more than 30 days ago and have not yet received your Welcome Pack, we apologise for this inconvenience! Please let us know by submitting a support ticket through our Help Centre, or by calling us on 01279 810 119.
New Build Properties
If you have recently purchased a new build property and are aware that Data Energy will be billing for the District Supply Scheme at your development, please be patient. It can take some time to get the billing set-up, depending on how quickly we are provided with the relevant information. We will be working hard, alongside the Developer and Managing Agent, to get the metering network online, the tariff calculated and agreed, and the account details loaded onto our metering platform.
You will receive a Welcome Pack in due course with all the information you need, however if you are concerned and would like to speak to an adviser about the billing set-up, please get in touch by submitting a support ticket through our Help Centre, or by calling us on 01279 810 119.
Sub-tenants / Occupiers
If you are a sub-tenant and you have just moved in, please ensure that your Landlord or Letting Agency have completed our COT form (Change of Tenancy Form). If this has been completed, you will receive your first bill during the next billing cycle. Your first bill will cover the period from the date the sub-tenancy started. In most instances, we are instructed to bill quarterly (every 3 months), however this varies depending on our agreement with the Managing Agent for your development. Please feel free to get in touch with us if you believe you should have received a bill already. You can submit a support ticket through our Help Centre, or by calling us on 01279 810 119.