When you receive your first bill depends on your situation. Here’s what to expect.
If you’ve bought a pre-existing property
If you’ve recently completed the purchase of a property and submitted a Change of Leaseholder (COL) form, your first bill will be issued in the next billing cycle.
- Your bill will cover charges from your completion date
- Most developments are billed monthly, although in some cases we may issue quarterly bills [GL1] (every three months)
- Billing frequency can vary depending on the agreement with your Managing Agent
Once your details are registered, we will send you a Welcome Pack which confirms your billing schedule and other useful details.
If you completed the COL form more than 30 days ago and haven’t received your Welcome Pack yet, we’re sorry for the delay. Please get in touch and we’ll put it right.
- Submit a support ticket or live chat request via our Help Centre, or
- Call us on 01279 810 119. Our phone lines are open Monday to Friday, 9am-4pm.
If you’ve bought a new build property
If your home is part of a new build development and Data Energy will be handling the billing, it may take a little longer for your first bill to be set up.
This is because we need to:
- Receive the required information from the Developer and Managing Agent
- Bring the metering system online
- Agree and set the tariff
- Set up your account on our billing platform
We work closely with all parties to get the first billing run completed as quickly as possible. Once everything is ready, you’ll receive a Welcome Pack with full billing details.
If you’re worried or would like an update, please get in touch:
- Submit a support ticket or live chat request via our Help Centre, or
- Call us on 01279 810 119. Our phone lines are open Monday to Friday, 9am-4pm.
If you’re a sub-tenant or occupier
If you’ve recently moved in as a sub-tenant, your landlord or letting Agent will need to complete a Change of Tenancy (COT) form via their online Customer Portal account.
Once this has been done:
- Your first bill will be issued in the next billing cycle
- Charges will start from the date your sub-tenancy began
- Billing is usually monthly, unless your development has a different arrangement
If you think you should have received a bill already, or need help, please get in touch:
- Submit a support ticket or live chat request via our Help Centre, or
- Call us on 01279 810 119. Our phone lines are open Monday to Friday, 9am-4pm.