Just moved in? Here's how to get started with us.
We’re Data Energy, your Metering and Billing Agent. Your Building Owner has chosen us to manage the billing for the energy and/or water you use. This guide will help you get set up quickly and make sure everything runs smoothly.
Step 1: Let us know you’ve moved in
Please let us know you’ve moved in within 30 days of your tenancy start date.
- If you’re a Leaseholder, fill out a COL form (Change of Leaseholder form).
- If you’re a Sub-tenant, please ask your landlord or letting agent to complete a COT form (Change of Tenancy form) on your behalf via their online Customer Portal account.
This helps us register your details quickly and avoids delays with your bills.
You can find out more about how the billing process works here.
Step 2: Register for the Customer Portal
Our Customer Portal is the easiest way to stay in control of your account. You can:
- View and monitor your energy usage
- Access and pay your bills
- Request account statements
- Notify us of any changes to your account
To register you’ll need your unique PayPoint and PIN which you can find at the bottom right-hand corner of your first bill. It looks like this:
Click here to get started. Please note that the portal is only available for credit-billed and iKnoWatt 3 PAYG customers.
Step 3: Learn more about your system
Your home is connected to a district supply scheme, which provides the utilities used in your development.
Every scheme is a little different, so your Welcome Pack is the best place to find information about how your system works.
You can also visit our Leaflet Library for helpful guides and documents. If your home is connected to a heat network, you’ll find additional information in our Heat Networks FAQs.
Getting familiar with your system can make it easier to understand your bills and how your charges are calculated.
Step 4: Understanding your bills and account
We know utility billing can feel confusing at first, especially if you’ve never lived in a home that’s part of a district supply scheme before.
That’s why we’ve created a Help Centre full of simple guides and FAQs to help you understand your account, your bills and how your charges are worked out.
If you can’t find the answer you’re looking for, we’re here to help.
You can also:
- Submit a support ticket through our Help Centre
- Speak with us on Live Chat
- Call us on 01279 810 119
Our Customer Care team is available Monday to Friday, 9am-4pm.
Whether you have a question about your bill, your account or your meter readings, we’re here to support you, every step of the way.