Just moved in? Here's all you need to get started...
We are Data Energy, your Metering and Billing Agent. We have been specifically appointed by your Building Owner to raise and issue bills for the for energy and/or water you use. This guide will kick start your billing journey with us, ensuring you have all the tools in place to get the most out of your account.
Step 1: Let us know you’ve moved in
Let us know you’ve moved in within 30 days from completion / tenancy start date. You can do this be completing a Change of Leaseholder form (if you are the Leaseholder) or by having your Landlord / Letting Agent complete a Change of Tenancy form on your behalf if you are the Sub-tenant. This way we can register your details quickly and avoid any delays to you receiving your bills. Find out more about how the billing process works, here.
Step 2: Register for the Customer Portal
Our Customer Portal is a great way to stay control of your account. You can
- View and monitor your energy consumption
- Access copy bills, making payments
- Request account statements and
- Notify us of changes to your account
Registering is easy. You just need your unique PayPoint and Pin number, which you can find at the bottom right of your first bill. It looks like this:
Click here to begin registering your account. Please note, the Customer Portal is only available for use for our credit billed customers and iKnoWatt PAYG customers.
Step 3: Learn more about your system
Your development’s District Supply Scheme is an innovative system with many environmental and financial benefits. Your Welcome Pack will provide more information on your specific scheme, or head to our Leaflet Library, where you’ll find various useful documents. If you’re connected to a heat network, please see our Heat Networks FAQs, for more detail on these types of systems. Understanding how your system works will also help you understand our billing process better!
Step 4: Understanding metering, billing and more
We know that utility billing can be confusing at first. That’s why our Help Centre is full of handy articles, breaking down everything you need to know. We care about transparency and our team is regularly adding and updating our site to make sure you have all the latest information to hand.
Remember, we’re here to help! If you are struggling to find answers, you can get in touch with our dedicated Customer Care team. We want you to feel fully confident in your understanding of our processes, so we are always happy to spend time assisting you with your billing and metering queries. You can contact us by submitting a ticket any time, or by calling us on 01279 810 119. Our phone lines are open Monday – Friday from 9am to 4pm.