In most developments, we collect Actual meter readings remotely from the meters in your apartment each day.
This means you don’t usually need to send us manual readings, as the data we receive is used for billing.
If we can’t collect Actual readings, your bill will be based on Estimated readings. These are calculated using your past energy use to keep them as accurate as possible.
If your bill is based on an Estimate and you’d like to submit manual readings instead, you can:
- Log in to your Customer Portal account, or
- Use the ‘Submit a meter reading’ option on our Residents Hub, which links to our online form.
Please include a clear photo of each meter with your submission. If you’re sending readings for more than one utility, we’ll need a picture for each one.