If your meter is in quarantine, it means billing is on hold because we can’t generate invoices for your account.
This can happen for a number of reasons, including:
- No actual metering data being received
- Incorrect or conflicting data being recorded
- A faulty meter
-
A missing or incorrect Meter Serial Number (MSN) linked to the account
We work closely with the Building Owner or Managing Agent and notify them as soon as issues arise.
If you haven’t received an invoice for a while and think there may be a problem, please get in touch and send a recent photo of your meter. This can help us investigate and restart billing sooner.
As your Metering and Billing Agent, Data Energy does not own or maintain the meters themselves. To find out more, please see our article: Who's responsible for what in my building?