What does it mean if my meter is in quarantine?

  • Updated

You may have received correspondence from us that mentioned your meter was placed into 'quarantine'...

There are several reasons why your meter might have been placed into ‘quarantine’, meaning that billing is on hold as we are unable to generate invoices on your account.

These reasons include but are not limited to:

  • lack of Actual metering data
  • incorrect or contradicting data being recorded
  • faulty meters
  • lack of accurate Meter Serial Number (MSN) being assigned to the account

We are regularly in contact with the Building Owner/Managing Agent, and endeavour to notify them of metering issues as soon as they arise.

If you have not received an invoice for a significant amount of time and you suspect there might be further issues preventing us from billing your account, please contact us at your earliest convenience and provide an up-to-date picture of your meter. This might help us with the investigation and ensure that billing resumes as soon as possible.

As your Metering and Billing Agent, Data Energy does not own and is not responsible for the maintenance of metering equipment. To find out more about the parties involved, please visit our article on Stakeholders and their responsibilities.

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