Your tariff is the set of charges used to calculate your energy bill.
In most developments, it is made up of three parts:
1. Unit rate
This is the cost of the energy you use.
The more heating and hot water you use, the more you'll pay through the unit rate charge.
For more information on unit rates, visit What is a unit rate?
2. Standing charge
This is a fixed daily charge that helps cover the costs of operating and maintaining the communal heating network that serves your development.
You'll usually pay this charge regardless of how much energy you use.
For more information on standing charges, visit What is a standing charge?
3. Administration fee
This covers services such as:
- Meter reading and data collection
- Billing and account management
- Customer Care
For more information on admin charges, visit What does the admin charge include?
Who sets my tariff?
Data Energy does not set your tariff.
Whilst we may support the tariff calculation process, the final tariff is reviewed and approved by the Building Owner or Managing Agent for your development.
How often are tariffs reviewed?
Tariffs are typically set for a 12-month period before being reviewed and, where necessary, updated.
If your tariff changes, you'll usually receive a tariff letter or tariff card explaining the new rates.
Where can I view my tariff?
You can check your current tariff through your Customer Portal account.
If you haven't registered yet, please see our How do I create a Customer Portal account? article.
Please note that some developments may have different charging arrangements, depending on the agreement between the Building Owner, Managing Agent and residents.