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Understanding Charges
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What is a tariff?
A tariff is a charge assembled for a utility supply and is normally composed of both a uni...
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Who sets my tariff and charges?
Your tariff is set by your Communal Network Supplier, who is generally the Freeholder or B...
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How has my tariff been calculated?
Data Energy do not decide the cost of your tariff; however, we may be involved in the proc...
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What is a unit rate?
The unit rate is based on your individual consumption, which generally measured in kilowat...
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What is an admin charge?
The admin charge is a fixed daily rate that covers Data Energy’s metering and billing fees...
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What is a re-billing charge?
A re-billing charge is a charge that may apply if Data Energy has had to perform additiona...
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What is a paper bill charge?
This is a charge that will apply to your bill if you are receiving it in the post. If you ...
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What is a late registration fee?
Late registration fees may apply if we are notified of a Change of Tenancy more than 30 da...
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I'm unhappy with my tariff - what do I do?
Unfortunately, we are unable to make changes to your tariff details, unless instructed by ...
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What is a standing charge?
This is a daily charge that relates to the fixed costs associated with running the Distric...
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I can't afford to pay my bill or top up - what do I do?
If you are struggling to pay your energy bills, there are resources available to you. Plea...