The admin charge is a fixed daily rate that covers Data Energy’s metering and billing fees and our provision of Customer Care for residents. The number of days you have been billed for is multiplied by the admin fee to produce the total chargeable amount. This may also include costs for data collection and annual tariff reviews.
The admin fee may include:
- Data collection fees
- Quarterly/monthly billing statement (Please note that monthly billing sites incur a higher admin fee)
- Payment collection via Direct Debit, BACS, credit card
- Collected funds placed in stand-alone bank account
- Debt management services
- Monthly reconciliation reports followed by payment directly to a bank account defined by the Managing Agent
- Team of Customer Care advisers who can be contacted via telephone or email via our ticket system
- Access to the Customer Portal, where you can make payments, view copy bills, manage your energy consumption, and view payment history
- Tariff review
- Client Portal access – for the Managing Agent
As a 3rd Party Metering and Billing Agent, we reserve the right to review and amend the administration charges on a regular basis, in line with the tariff changes communicated to the residents. For more information on how your tariff has been calculated, click here.
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