How does PAYG work?

  • Updated

Pre-payment or pay-as-you-go (PAYG) meters work similarly to a pay-as-you-go phone: in order to keep the supply running, your meter balance will need to stay in credit.

As you use the energy in your home, the credit is used up and a further top-up payment will be required to avoid losing the heat supply. Daily standing charges will also apply to your meter, to cover the costs of running the District Supply Scheme and the metering equipment installed.

To find out more about the communal network installed at your development, please refer to our article: My bill says I'm on a District Supply Scheme - what does this mean?

PAYG meters are an effective way to manage budgets and monitor your consumption. There are several advantages of using a PAYG meter:

  • No surprise bills – You will never receive a bill from us if you have a PAYG meter, as payment is always made in advance. This means that you won’t receive unexpected bills that would be harder to budget for; you are in full control of how much and how often you top up.
  • You don’t have to worry about building up a debt, as you purchase the energy before you use it, making you more aware of your running energy costs.
  • You can build up a credit over the summer months to help pay for the winter months.


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