If you've received a supply suspension notice, it means that we have been instructed by your Managing Agent to begin our Supply Suspension Procedure (SSP) due to an unpaid account balance.
Before a supply is suspended, we will have attempted to contact both the Leaseholder and the property on several occasions by post and email, including reminder letters and formal notices.
What should I do next?
If your supply has been suspended, please contact us during our opening hours:
Monday to Friday, 9am to 4pm
You can call us on 01279 810 119 or can chat to us on Live Chat or by submitting a ticket.
We'll explain what needs to be done to restore your supply and guide you through the process.
Please note that before services can be restored, you will need to pay:
- Any outstanding balance on the account
-
The applicable reconnection fee
Struggling to pay?
There's no need to worry - if you're experiencing financial difficulties, please get in touch as soon as possible. We're here to help.
You can contact us by:
- Submitting a support ticket
- Calling 01279 810 119
- Visiting our Bill Support page to learn more about the support available
In some cases, and with approval from your Managing Agent, we may be able to agree a payment plan.
For more information, please see our articles: Can I set up a payment plan? and Bill Support.
Can charges be put on hold?
Any decision to pause charges must be made by your Building Owner or Managing Agent. We can only do this if we receive instructions from them.