If you're worried about paying your bill, please get in touch as soon as possible. The sooner we hear from you, the sooner we can talk through your options.
Payment plans
If you're unable to pay your bill in full, we may be able to help. With approval from your Managing Agent, we may be able to set up a payment plan to spread the cost over a longer period. You can find more information here.
To discuss your options:
- Submit a ticket
- Call us on 01279 810 119
- You can reach our Customer Care team from Monday to Friday, 9am-4pm.
Extra support for vulnerable residents
If you or someone in your household is vulnerable or needs extra support, please contact your Building Owner or Managing Agent.
They may have a Priority Services Register (PSR), which helps identify residents who may need additional support. If this applies to you, you can ask your Building Owner or Managing Agent to be registered.
You can find out more about PSR at thepsr.co.uk.
Free independent advice
There are a number of organisations that can offer free advice and support if you're struggling with bills, debt or your finances.
Citizens Advice
- Advice on energy bills, benefits and managing household costs
- Call 0808 223 1133
StepChange
- Free debt advice and support
- Visit stepchange.org
- Call 0800 138 1111
National Debtline
- Free and independent debt advice
- Call 0808 808 4000
Christians Against Poverty (CAP)
- Free debt help and budgeting support
- Call 01274 761999
Mind
- Mental health information and support
- Call 0300 123 3393
Samaritans
- Available 24 hours a day if you need someone to talk to
- Call 116 123
Government support
You may also be eligible for government support, including help with energy costs and other household expenses.
Visit the Government website for the latest information on available schemes and payments. To find out more click here.
Looking to reduce your energy costs?
Take a look at our energy-saving guide for simple ways to reduce your energy use and help lower your bills. You can read our leaflet here.