Sometimes we need to visit your home to check that your meter and related equipment are working properly.
This helps us make sure your energy usage is being recorded correctly, so your bills stay accurate, and you only pay for the energy you use.
During the visit, your Data Energy engineer will explain why they’re there, what they find, and what happens next.
Some examples of why a visit is needed include:
After a meter installation or replacement
If your heat meter has recently been installed or replaced, we may need to visit again to make sure everything is working as it should.
This helps us check that:
- Your meter is recording your energy use correctly
- We’re receiving the information we need
- Your bills are correct
If we’re not receiving meter readings
Sometimes your meter may be working perfectly, but we’re unable to receive the information it sends us.
In other cases, there may be a problem with the meter itself.
If we’re unable to collect meter readings, your bill may be based on estimated usage, rather than your actual energy use.
By visiting your home, our engineer can find out what’s causing the issue and arrange a repair or replacement if needed.
Once the issue has been resolved, we’ll make sure you’re only charged for the energy you’ve actually used.
In some cases, this means that we’ll send you a ‘catch-up bill’ to ensure your account has been accurately charged. You can find out more about catch-up bills here.
Equipment checks and upgrades
From time to time, we may need to check the equipment in your home to make sure it’s working properly.
If any upgrades or improvements are needed, we’ll let your building management team know, and work with them to arrange the next steps.