Thanks for taking the time to meet with our engineer.
During the visit, they checked the equipment in your home and left you with a leaflet explaining why they visited and whether any further action is needed.
In many cases, that’s all there is to it.
If we need to carry out any further work, repair or replace equipment, we’ll be in touch to let you know what happens next.
What can I do now?
There are a couple of simple things you can do to help keep your bills accurate:
Keep your meter switched on
If you have a heat meter or prepayment meter, please keep it switched on at all times and do not tamper with it.
Keeping your meter powered on allows us to receive regular meter readings and helps ensure your account stays up to date. If your meter loses power, we may not be able to receive readings and may need to arrange a visit to investigate the issue.
Keep an eye out for ‘catch up’ bills
If your heat meter has recently been repaired or replaced, you may notice a change to your bill. This is because we’re now receiving accurate readings from your meter and may need to update your account to reflect your actual energy use.
Sometimes this can result in a catch up bill. You can find out more about catch up bills here.
There’s no need to worry – if you have any questions, our Customer Care team is here to help and can talk you through your bill.
Get in touch
If you’re unsure, or just want to talk to someone, please get in touch and we’ll be happy to help.
You can:
- Start a Live Chat
- Submit a support ticket
- Call 01279 810 119
-
Our Customer Care team is available Monday to Friday, 9am-4pm.
Need help with your Secure Unit
If you’re unsure how to use your Secure Unit, we’ve put together a simple guide to help.
Read our guide here.
Need help with your heating controls?
If you’ve misplaced the instruction manual for your heating controls, we can help.
Our guide shows you how to identify your unit and find the best settings to help keep your home comfortable and your heating running efficiently.
Read our guide here.