What will happen if I don’t pay my bill?

  • Updated

If a bill is not paid within the payment term provided, we will issue several payment reminders as part of our chasing procedure.

Once the chasing process is finished, your Managing Agent may choose to invoke the Supply Suspension Procedure (SSP). This involves issuing two disconnection notices to both the Leaseholder and the property itself. Following this, if the bill remains unpaid, the supply to the property will be disconnected. The Leaseholder/ Letting Agency would then need to pay a re-connection fee in order to reinstate the service(s). If SSP was applied to your property, please get in touch with us for further details and reinstatement of the services.

Alternatively, the Managing Agent may choose to have the debt balance referred to them, so they can take further action. This will likely incur interest and additional fees.

If you are struggling financially and cannot afford to pay your bill in full, please contact our dedicated team by submitting a ticket or call us on 01279 810 119.

In some instances, we are able to offer payment plans, if this is agreed by the Managing Agent. You can find more information on this by visiting the Bill Support section of our Help Centre.

Please note that we are unable to offer discounts on your bill or place the account on hold, without specific instructions received from the Building Owner/Managing Agent to do so.

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