We know a higher bill can come as a surprise. Here are some of the most common reasons why your bill may have increased.
1. Your tariff has changed
Your tariff includes rates use to calculate your bill, such as the cost of the energy you use and any daily charges.
These rates are reviewed regularly and may change from time to time. If your tariff has recently increased this may be reflected in your latest bill.
You can view your current tariff in the Customer Portal or in any recent tariff updates we’ve sent you.
To find out more about how your tariff has been calculated, click here.
2. You’ve used more energy
Your bill is based on how much energy you’ve used.
It’s common to use more heating during colder weather, so bills are often higher in autumn and winter than they are in the warmer months.
You can track your usage through the Customer Portal to see how it changes over time.
If you’re looking to reduce your energy use, you can read our energy saving tips here.
3. Your bill covers a longer period
Sometimes bills are higher because they cover a longer period than usual. This can happen if a previous bill was delayed, for example because we were waiting for missing meter data.
This can result in a one-off ‘Catch-up’ bill. Find out more here: ‘What is a Catch-up Bill?’
If you’re struggling to pay, help is available. Visit our Bill Support page to find out more about the options available to you.
4. You’ve recently moved in
Sometimes your first bill may be higher - find out more here: Why have I been billed for an extended period of time?
Need help?
Our Customer Care team is here for you every step of the way. You can call us on Monday to Friday from 9am-4pm on 01279 810 119. You can also speak to us on Live Chat or submit a ticket.