Why is my bill so expensive?

  • Updated

You may be wondering how the charges on a recent bill have been calculated. There are several reasons why your bill may be higher than expected…


  • Tariff change: The charges raised via your invoice are based on the tariff rates set for your development, which include a variable charge/unit rate generally measured in kilowatt hours (kWh), and fixed daily charges, such as a standing and admin charges. Tariff reviews take place periodically to ensure that the costs associated with running the District Supply Scheme are accurately recharged to the residents. If your tariff has recently increased, this may be a reason for your bill being higher than expected. You can check your current tariff by logging into your Customer Portal account or referring to the most recent correspondence received from us regarding any tariff changes. For more information on the tariff review process, please refer to our How has my tariff been calculated? article.


  • Increased consumption: Your consumption will generally be higher during the winter months, and it will naturally decrease during the warmer months of the year. You should therefore expect your energy bills to increase if they cover a winter billing period. You can monitor and manage your consumption by logging into your Customer Portal account. If your consumption is higher than expected, we recommend checking your thermostat settings first, as adjusting your thermostat to the lowest comfortable temperature can make a big difference. You can find more energy saving tips within our How can I save energy? article.


  • Extended billing period: Depending on our agreement with your Building Owner/Managing Agent, we may be instructed to bill your development on a quarterly or a monthly basis. Despite our best efforts to avoid any delays in billing, it may be necessary to place billing on hold occasionally due to an ongoing tariff review, lack of data to bill on, or specific instructions received from the Building Owner/Managing Agents. Once billing resumes, you will receive a ‘catch-up bill’ which may cover an extended billing period. Support is available for you in case you are struggling to pay your invoice in full. For all options at hand, please visit our Bill Support page.


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