To help us process your request as quickly as possible, please make sure the information you provide is complete and accurate.
Once we receive your request through a ticket or Live Chat, we'll review the details and update your account if needed.
After your account has been updated:
- Your account details will show the new information you've provided.
- Future invoices and communications will be sent to the correct people.
- We'll review any credits or account adjustments that may be affected by the change.
- If we need any more information, we'll get in touch using the contact details on your account.
Need an update?
If you've already submitted a request and would like to check its progress, please contact our Customer Care team and have your account details or ticket reference ready, if available.
You can also find more information in our How do I track a ticket? article.
Need help?
Contact us via Live Chat or submit a ticket
Call us on 01279 810 119 (Monday to Friday, 9am to 4pm)