Need help? The quickest way to contact us is by submitting a ticket.
Once you've submitted your ticket, we'll send you a confirmation email straight away. A member of our Customer Care team will then review your enquiry and get back to you. We aim to respond within 3 to 5 working days.
You can also keep track of your ticket, and view your old tickets, by creating a Help Centre account.
Here’s how to get started:
- Click ‘Log In’ in the top right corner of the Help Centre.
- If you’ve already sent in a ticket, just click ‘Get Password’ and enter the email address you used to submit the ticket.
- You’ll get an email inviting you to set up a new password. Once done, you’ll be logged into the Help Centre.
Now, when you click your name in the top right corner, you’ll see a drop-down with options. Just choose ‘Requests’ to see and track your tickets.
On the My Requests page, you’ll find a history of all your tickets. Simply click on a ticket to read our replies or upload anything extra you’d like us to see.
Need help?
We’re also available to talk on Live Chat or over the phone. You can call us on Monday to Friday from 9am-4pm on 01279 810 119.