Search
PAYG / Prepayment Customers
-
How do I top up my pay-as-you-go (PAYG) meter?
The way you top up depends on the type of pay-as-you-go (PAYG) meter installed in your hom...
-
Why do I have a pay-as-you-go (PAYG) meter?
Pay-as-you-go (PAYG) meters are designed to help you manage your energy costs by paying fo...
-
How do pay-as-you-go (PAYG) meters work
A pay-as-you-go (PAYG) meter works in a similar way to a PAYG mobile phone.You add credit ...
-
My top up hasn't gone through to my meter - what should I do?
Don’t worry - it’s normal for top-ups to take a few minutes (and sometimes a few hours) to...
-
What should I do if I've lost my top-up card?
Don't worry, you can still top up easily and keep your supply running. 1. Top up onlineUse...
-
I don't have an in-home display - how do I monitor my energy use?
If you don’t have an in-home display, your property is likely fitted with an IKnoWatt (IKW...
-
I'm a pay-as-you-go customer and have just moved in - what should I do?
Welcome to Data Energy!If you’ve just moved into a property with a pay-as-you-go (PAYG) me...