The way you top up depends on the type of pay-as-you-go (PAYG) meter installed in your home.
Check your meter type using the images below, then choose one of the top-up options below.
Top up online
Use the payment link for your meter:
- Guru Hub: https://dataenergygurupayments.paypoint.com/Energy/
- Secure Hub: https://iknowattpayments.paypoint.com/Energy
- IKnoWatt (IKW3): https://customer.dataenergy.co.uk/login
IKW3 customers
If you have an IKW3 meter and a Customer Portal account, you can set up alerts for:
- Low balance
- Supply disconnected due to a zero balance
- Successful top-ups
Not registered yet? See our How do I create a Customer Portal account? article.
Top up using a QR code
If your meter displays a QR code, simply scan it with your phone to go directly to the online payment page.
Top up in-store
You can top up at any PayPoint shop using your top-up card.
- No registration is required.
- Simply take your card with you and tell the retailer how much you'd like to top up.
Lost your top-up card?
If you've lost your card, please see our What should I do if I've lost my top-up card? article.
If you don't have a card, our Customer Care team can send you a digital barcode linked to your PayPoint account.
Just submit a support ticket and we'll send it to you.
Top up over the phone
Call 01279 810 119 between 9am and 4pm, Monday to Friday.
Our team will help you make a payment over the phone.
Pay by bank transfer
You can also top up by bank transfer.
To request the correct bank details for your development, please submit a support ticket.
Please note that Direct Debit is not available for PAYG accounts.
Emergency credit
If your balance reaches £0, your meter will automatically activate any available emergency credit.
The amount available will be shown on your meter display.
If you're unsure how much credit you have remaining, or you're worried about paying for your energy, please submit a support ticket or visit our Bill Support page. We're here to help.