The Heat Supplier is responsible for managing the heat network. However, in most cases, the Heat Supplier would appoint a Managing Agent.
The Managing Agent would manage the service charge and oversee the provision of heat / the charging processes, appointing service providers on their behalf. You can find out who your Managing Agent is by referring to the first page of your Data Energy bill.
For more information on the different parties involved in operating your development, please see our ‘Stakeholders and their responsibilities’ article.