Welcome to Help Centre!
Data Energy is your metering and billing agent for the communal utility network. We’re here to help with billing and metering queries, though we’re unable to assist with onsite equipment issues or maintenance. Find out more about us within "Who are Data Energy?" article.
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Popular articles
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Who is Data Energy?
If you’ve recently received a bill from us, you may be wondering who we are and what we do.Data E...
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Who is the Heat Supplier?
If your development has a heat network, the heat is generated onsite. This means the Heat Supplie...
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Who manages the heat network?
The Heat Supplier is responsible for managing the heat network. In most cases, they appoint a Man...
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How do I create a Customer Portal account?
The Customer Portal gives you access to your account anytime, all in one place.Once registered, y...
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How has my tariff been calculated?
Data Energy do not decide the cost of your tariff; however, we may be involved in the process of ...
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How does the billing process work?
As your Billing Agent, we are responsible for the management and collection of charges. If an apa...