At Data Energy, our values shape every interaction we have with our customers. They guide how we communicate, solve problems and work together to deliver the best possible service.
Our Commitment to You
We Put People First
We will always treat you with kindness, empathy and respect. We'll take the time to listen, understand your situation and provide a clear, honest response to help resolve your query as quickly as possible.
We Take Responsibility
From the moment you contact us, we will take ownership of your query and do everything we can to resolve it. However, we are all human and mistakes can sometimes happen. If we make a mistake, we'll acknowledge it, take the necessary steps to put it right and learn from it.
We're Always Improving
We're committed to continuously improving the service we provide. We welcome both positive and negative feedback, review our performance regularly and use what we’ve learnt to improve our processes and overall customer experience.
We Succeed Together
Sometimes, resolving your query takes collaboration with you and our internal teams. If we need more time or support from another team to assist you better, we'll involve the right people and keep you updated throughout the process.
Help Us Help You
To help us provide the best possible service, we only ask that you treat our colleagues with the same courtesy, patience and respect that they will show you. We have a zero-tolerance approach to abusive, threatening, discriminatory or offensive behaviour. This includes, but is not limited to:
- Personal insults or derogatory language
- Intimidating or threatening behaviour
- Discrimination or harassment of any kind
- Shouting or aggressive behaviour
Our colleagues are empowered to end a conversation if they feel their safety or wellbeing is at risk. We trust our colleagues to make these decisions fairly and professionally, and we fully support them in doing so. In some cases, we may therefore transfer your call to another colleague, terminate your phone call, or only communicate with you in writing.
At Data Energy, we're people helping people. Every conversation matters, and the way we treat each other has a lasting impact. By treating each other with kindness and respect, we can work together to reach the best possible outcome.