Moving home or have a new tenant? Here's how to let us know so we can keep your energy account up to date.
I'm a tenant
If you're moving in our out, please tell your Landlord or Letting agent. They'll need to complete a Change of Tenancy (COT) form through their Customer Portal after your move, within 30 days. You don't need to complete the form yourself, as we can only accept it from your Landlord or Letting Agent.
I'm a landlord or letting agent
If your tenant is moving in or out, please complete a Change of Tenancy (COT) form through your Customer Portal. The form must be submitted after the move, within 30 days of the tenancy starting or ending. A £30 late notification charge may apply if we're not informed within this timeframe.
I'm buying or selling a property
If you've bought or sold a property, please complete a Change of Account Holder form so we can update our records.
I have a PAYG account
If you're reporting a change of tenancy for a Pay As You Go (PAYG) property, please use our separate PAYG Change of Tenancy form.
Need help?
If you're unsure which form you need, our Customer Care team is happy to help. Call 01279 810 119, Monday to Friday, 9am-4pm, or contact us by submitting a request.