If you’re having trouble logging in, first try using the Reset my password option.
If you’re still unable to access your account, please submit a ticket to let our Customer Care team know. To help us investigate, please include a screenshot of any error message you’re seeing.
A member of our Customer Care team will look into the issue and get back to you as soon as possible. If we need help from our technical team, we’ll escalate it and keep you updated until its resolved.
Have you moved out?
If you’ve moved out of the property and received your final bill, your Customer Portal account will have been closed, and you won't be able to log in.
There’s no need to worry, you can get in touch with our Customer Care team if you need any copies of your old bills.
You can call us Monday to Friday from 9am-4pm on 01279 810 119. You can also speak to us on Live Chat or submit a ticket.