Unfortunately, we cannot change the Direct Debit details for you. If you’d like to change your bank details, please cancel your existing Direct Debit mandate with your bank first.
You can then set up a new Recurring Payment mandate online. This is now our standard way to set up automatic payments.
Recurring Payments are quick and secure to set up and don't require you to complete a Direct Debit mandate or provide your bank account details to Data Energy. For more information, please visit What are Recurring Payments?
Don't worry. If your bank doesn't support Recurring Payments, you'll be given the option to set up a Direct Debit instead. You don't need to contact us first. Simply start the usual automatic payment set-up process and we'll guide you through the appropriate option.
Log in to your Customer Portal account to get started.
Recurring and Direct debit payments are not available for pre-payment customers. For more ways to pay, please visit our How can I pay my bill? article.