How do I change the email address on my account?

You can update the email address linked to your account through the Customer Portal or by contacting our Customer Care team.

Update your email address in the Customer Portal

1. Log in to your Customer Portal.
2. Go to Account Details or Profile Settings.
3. Enter your new email address.
4. Save your changes.
5. If prompted, confirm the update using the verification email sent to your new address.

Need us to do it for you?

If you're unable to update your email address through the Customer Portal, our Customer Care team can help.

When you get in touch, please provide:

• Your account details
• Your new email address
• Any additional information we need to verify your account

Need help?

Our Customer Care team is here to help.

Call us on 01279 810 119 (Monday to Friday, 9am to 4pm)

You can also contact us via Live Chat or by submitting a ticket.