If you’re having difficulty finding your way around the Customer Portal, our Resident's Hub E-guide is a great place to start. It includes step-by-step instructions and screenshots to help you make the most of your account.
You can find the guide in our Leaflet Library.
What can I do in the Customer Portal?
You can use the Customer Portal to:
- View and download you bills and letters
- Make payments
- Track your energy and water usage
- Submit meter readings
- Update your account details
- Let us know if you’re moving
- Check your account balance and payment history
Need help?
If you can’t find what you’re looking for, our Customer Care team is here to help.
You can call us Monday to Friday from 9am-4pm on 01279 810 119. You can also speak to us on Live Chat or submit a ticket.